Purchase Options & Cancellation Policy

Last updated: October 13, 2026

At Forzly ("we," "us," or "our"), a brand of OZHADAR LLC, we want buying from us to be flexible and easy. This policy explains how you can change or cancel different types of purchases.

1. One-time purchases

Orders go to our fulfillment team shortly after they are placed.

  • Cancellation window: you can cancel a one-time purchase within 12 hours of placing it.
  • How to cancel: message us through our contact page with the subject "URGENT: Order Cancellation - [your order number]".
  • After 12 hours, your order may already be packed or shipped and cannot be recalled. Once it arrives, you are covered by our 30-Day Fresh Legs Guarantee.

2. Subscriptions (Subscribe & Save)

If you choose a subscription, such as Subscribe & Save on the Cool-Down Gel, you agree to recurring billing at the frequency shown when you buy (for example every 45 days).

  • You can pause, change or cancel your subscription at any time, free of charge.
  • Self-service: log in to your account at forzly.com/account and manage it under Subscriptions.
  • Or contact us through our contact page at least 48 hours before your next billing date.
  • Cancel before your next renewal date to avoid that charge. If a renewal has already been processed or shipped, the cancellation applies from the following cycle.

3. Pre-orders

  • You can cancel a pre-order for a full refund at any time before it enters final shipping preparation.
  • If a pre-ordered item is delayed significantly beyond its estimated dispatch date, we will email you, and you can cancel for a full refund at any point.

4. Order changes (address or product)

  • Address changes: contact us within 12 hours of placing your order. We cannot change the address once a tracking number has been created.
  • Product or size changes: we cannot swap items or sizes on an order that is already processing. Within the cancellation window, cancel and place a new order. After delivery, contact us about a size exchange.

5. Refused or unclaimed deliveries

If a delivery is refused, or returned because of an incorrect address given at checkout, we refund the product price once the parcel is back with us, minus any return costs charged to us. Before refusing a parcel, please contact us; we can usually sort it out faster.

6. Contact us