Refund policy

Last updated: October 13, 2026

Thank you for shopping at Forzly ("we," "us," or "our"). Forzly is a brand of OZHADAR LLC. We want you to love your ReLoad Boots. This policy explains our 30-Day Fresh Legs Guarantee, how refunds work, and what to do if something goes wrong.

1. 30-Day Fresh Legs Guarantee

Use your ReLoad Boots for up to 30 days from delivery. If you are not happy with them for any reason, you can return them for a full refund of the product price.

  • Message us through our contact page within 30 days of delivery with your order number.
  • We reply with return instructions and the return address. Please do not send items back without contacting us first.
  • Send the boots back with their controllers and cable, in the original packaging if you still have it.
  • Once the return arrives, we refund the product price to your original payment method within 5 business days. Your bank may take a few more days to show it.
  • Return shipping for change-of-mind returns is paid by the customer. Original shipping was free, so there is nothing to deduct.

Prefer not to ship it back? Tell us. In some cases we can offer a partial refund and you keep the product instead. This is always your choice; a full refund on return is always available within the 30 days.

2. Damaged, defective or wrong items

If your order arrives damaged, defective, or is not what you ordered:

  • Message us through our contact page within 30 days of delivery.
  • Include your order number and clear photos or a short video of the issue.
  • We will send a free replacement or issue a full refund, whichever you prefer. You will not have to pay to send a damaged item back.

3. 12-month Forzly warranty

Every pair of ReLoad Boots is covered for 12 months from delivery against defects in materials and workmanship. If a boot or controller fails under normal use, we repair or replace it at no cost. The warranty does not cover damage from misuse, accidents, or normal wear such as scuffs.

4. Free gifts and add-ons

Free gifts (such as the Recovery Ball) do not need to be returned. Add-on products such as the Cool-Down Gel can be returned unopened within 30 days for a refund of their price.

5. Order cancellations

You can cancel an order within 12 hours of placing it by messaging us through our contact page. After that, the order may already be packed or shipped. If so, wait for it to arrive and use the 30-Day Fresh Legs Guarantee above.

6. Contact us

Questions about a return or refund? Please reach out to us before contacting your bank or payment provider. We usually reply the same day.